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Welcome to our FAQ page, your go-to resource for answers to the most commonly asked questions. We've compiled a comprehensive list to provide you with quick solutions.


However, if you have additional inquiries or require personalized assistance, we're just a phone call away!


Call us at 385-888-7776, and our friendly team will be delighted to assist you.

  • Is there a diagnostic fee?
    While we do have a nominal diagnostic fee, the good news is that if you choose to proceed with the repair through Utah Appliance Experts, we'll gladly waive this fee. Our commitment is to provide transparent and affordable solutions. This means you not only get a precise diagnosis of the issue but also the opportunity to have the repair done by our skilled technicians without incurring additional diagnostic charges.
  • How much is the diagnostic fee?
    Our diagnostic fee varying based on the brand, type and complexity of your appliance. Larger units, stacked units, built-in units, and commercial appliances may require additional time and effort for a thorough inspection. We offer a discount on each additional appliance diagnostic when bundled together. This not only allows for comprehensive maintenance of all your appliances but also helps you save money. Call us at 385-888-7776 and our representative will provide the exact diagnostic fee amount.
  • Why is the diagnostic necessary?
    Diagnostics guide us toward the most effective solutions for restoring your appliance to optimal functionality. Our skilled technicians perform a thorough examination to pinpoint the root cause of the issue, as well as identify hidden or potential issues, preventing future breakdowns. As a reassurance of our commitment to your satisfaction, we offer a 30-day warranty on diagnostics. This means that if any unexpected issues arise with your appliance within this period, our team will return at no additional cost to reevaluate and resolve the matter. We believe in transparent pricing and ensuring that you receive the highest quality service for your investment.
  • I already have a diagnostics result from another company. Can you repair my appliance based on their findings?
    We value the information provided by other companies but for the full confidence of a 12-month warranty provided by us, our skilled technicians need to perform their own diagnostics. This allows us to thoroughly understand the issue, utilize our expertise, and deliver lasting solutions.
  • How do I schedule a repair service?
    To effortlessly schedule your appliance repair appointment, take advantage of our user-friendly online form. Just provide the necessary details, and our representative will promptly get in touch to coordinate a time that suits your schedule. Alternatively, you can reach out to us directly by calling or texting at 385-888-7776. At Utah Appliance Experts, we prioritize your convenience and aim to make the scheduling process seamless.
  • How fast do you respond to online booking?
    We strive to contact our customers within 30 minutes of submitting the form, ensuring a timely response to your appliance service needs. It's important to note that we prioritize applications based on the order they are received, taking into account your location and the type of appliance you have. During peak hours, particularly earlier in the morning and after lunch, our response time might extend. However, rest assured that we never leave your requests without an answer.
  • How soon can I get on schedule?
    We understand the urgency of appliance issues, and we strive to provide same-day service whenever possible. While we make every effort to accommodate same-day requests, please note that availability may vary, especially on high-demand days. To increase your chances of securing a same-day appointment, we recommend booking before 11 am. This is particularly advantageous for customers in Salt Lake and Utah counties.
  • Can I cancel or reschedule an appointment/repair?
    We understand that plans can change. We aim to make the cancellation process straightforward and customer-friendly: Cancellation Notice: If you need to cancel or reschedule, providing a 2-hour notice ensures no charges. Less than 2-Hour Notice: Canceling with less than 2 hours' notice incurs a cancellation fee equal to the diagnostic fee. Home Access Issues: If we can't access the home upon arrival or are turned away, a cancellation fee equal to the diagnostic fee is applied. Agreed Repair and Parts Order: If you agreed to a repair and we've ordered parts, the cancellation fee is 28% of the total repair cost plus diagnostic cost (if the diagnostic fee hasn’t been paid). Electronic Parts: If your appliance requires electronic parts (e.g., a control board) and we've ordered them, these parts are non-refundable, and the full amount will be charged.
  • How long does a typical diagnostic and repair take?
    The diagnostic time varies depending on the appliance type and the specific issue at hand. Generally, diagnostics take up to an hour. Common repairs are often completed within the same timeframe; however, it's important to note that every case is unique. Your technician will provide you with more detailed information based on the diagnostic results, ensuring you're informed and confident in the repair process.
  • Can I track the arrival time of the technician?
    While we don't offer real-time tracking, our technicians enhance your experience by sending a text with the approximate time of arrival when departing from the previous customer. This ensures you are informed and prepared, making the service process more convenient for you.
  • Are you available on holidays?
    We strive to accommodate your needs while respecting the well-being of our dedicated team. For holiday service inquiries, please contact us in advance, and we'll do our best to assist you. We also publish our holiday schedule on our Facebook page.
  • What appliances do you repair?
    We specialize in the repair of a wide range of household and commercial appliances. Our skilled technicians are well-equipped to handle repairs for washing machines, dryers, dishwashers, microwaves, ranges, ovens (including double-ovens), kitchen hoods, refrigerators, freezers, and ice makers. Whether it's a residential kitchen or a commercial space, our expertise extends to servicing various appliances to ensure their optimal performance. Trust Utah Appliance Experts to bring your appliances back to life, providing quality service and peace of mind for all your repair needs.
  • What types of brands do you service?
    We are well-versed in repairing appliances from a variety of leading household and commercial brands. Some of the most common brands we regularly service include, but are not limited to: Household Appliances: Samsung LG Whirlpool Maytag Bosch KitchenAid GE Electrolux Frigidaire Commercial Appliances: Hoshizaki True Scotsman Hobart Manitowoc Ice-O-Matic You can find a full list of the brands we service here!
  • Can you repair older or discontinued appliance models?
    We are committed to making all efforts to fix your appliance, regardless of its age or model status. However, in the case of older or discontinued appliances, our ability to repair may be limited and dependent on parts availability. We will try our best to locate and ship the necessary parts. It's essential to note that this might affect the waiting time for the repair.
  • Do you offer maintenance services?
    Yes, we offer preventative maintenance schedules to keep your appliances in top condition.
  • Do you offer installation services?
    Absolutely, we handle installations to ensure your appliances are set up correctly and efficiently.
  • Do you offer commercial services?
    Yes, we cater to both residential customers and local businesses. For our commercial clients, we go the extra mile by offering tailored pricing and stocking common parts to expedite repair times.
  • Do you offer services for property management companies?
    We are proud to extend our services to property management companies. Currently partnering with a few, we are eager to add more to our portfolio. For our commercial clients, especially property management companies, we go above and beyond by offering: First-Priority Scheduling: Your needs are our priority, ensuring swift and convenient service. Preventative Maintenance: We provide proactive maintenance schedules ensuring your tenant satisfaction. Tailored Pricing: Our commercial clients benefit from pricing plans customized to their specific needs. Stocked Parts: To minimize downtime, we stock common parts for your appliance models.
  • Do you offer same-day service?
    At Utah Appliance Experts, we understand the urgency of appliance issues, and we strive to provide same-day service whenever possible. While we make every effort to accommodate same-day requests, please note that availability may vary, especially on high-demand days. To increase your chances of securing a same-day appointment, we recommend booking before 11 am. This is particularly advantageous for customers in Salt Lake and Utah counties. Our commitment is to deliver prompt and efficient service, addressing your appliance concerns as quickly as possible.
  • Is there an extra charge for the same-day service?
    We prioritize customer convenience. Therefore, we do not charge extra for same-day service. To increase your chances of securing a same-day slot, we recommend contacting us in the morning.
  • Where are you based and what areas do you service?
    Our hometown is Sandy. We take pride in extending our services to a wide range of areas, covering all Salt Lake county, majority of Utah county, including Eagle Mountain and Orem. Additionally, we serve select parts of Davis and Summit counties. For a detailed list of cities within our service radius, explore the 'Areas' menu tab at the top of the page.
  • How much does a typical repair cost?
    We understand the importance of transparency in pricing. Unfortunately, we can't predict the exact cost of a repair without a thorough diagnostic. Each appliance issue is unique, and our skilled technicians need to assess the problem to provide an accurate estimate. Rest assured, once the diagnostic is complete, we'll provide you with a detailed breakdown of the repair costs. Our commitment is to offer fair and competitive pricing for the quality service you can trust.
  • Can I get a quote over the phone?
    We understand your need for quick information. While our dispatch team can't provide a quote over the phone, rest assured that our skilled technicians, after running detailed diagnostics, will provide an accurate and transparent quote for your appliance repair needs. Our commitment is to deliver quality service backed by fair and competitive pricing. Trust us to assess, diagnose, and quote your repair with precision, ensuring peace of mind and satisfaction. For a reliable quote, schedule a diagnostic with us today.
  • How do I know if my appliance is worth repairing?
    Our technician will conduct a thorough diagnostic, providing you with detailed information about the repair cost and time. Armed with this information, you can assess whether the repair cost justifies the investment compared to purchasing a new appliance.
  • I received a quote for repairs but needed time to think. How long is this quote good for?
    The quote is valid for 10 days, considering potential fluctuations in parts prices. After this period, the overall price might remain stable, but it could be subject to adjustments based on the current market rates for the required parts.
  • What payment methods do you accept?
    We prioritize your convenience by offering multiple payment options: Credit/Debit Card: Secure and hassle-free transactions. Check: Traditional payment method for your ease. Cash: Immediate and straightforward transactions. Bank Transfer: A convenient electronic payment option without a fee. Venmo: Modern, app-based alternative for seamless transactions. Additionally, we understand that appliance services can be an unexpected expense, which is why we offer consumer financing to provide flexibility in payment.
  • Are there any discounts or promotions available?
    We believe in providing value to our customers. We offer an everyday veterans' discount of 5%, honoring those who have served our country. In addition, we regularly run special promotions that you can explore on our Specials page and our Facebook page.
  • Is there a discount for combining multiple appliances?
    We believe in efficient and affordable service, made even more convenient with our multiple appliance discount. To show our gratitude, we offer a discounted diagnostic fee of $25 for every additional appliance you choose to add to your appointment.
  • Do you require a deposit before the service?
    Upon approving a repair, a payment of 50% of the quoted amount is required.
  • When do I need to pay for the service?
    Upon approving a repair, a payment of 50% of the quoted amount is required. The remaining balance must be settled immediately after the repair is completed. Please note that we do not honor warranties if there is an outstanding balance on your account. Understanding that appliance repairs can be an unexpected expense, we offer a financing option through our partner, Sunbit. This provides you with the flexibility to manage payments in a way that suits your budget.
  • Do you have a payment plan?
    Understanding that appliance repairs can be an unexpected expense, we offer a financing option through our partner, Sunbit. This provides you with the flexibility to manage payments in a way that suits your budget.
  • Are your replacement parts genuine?
    Yes, we take pride in exclusively using genuine replacement parts. Our commitment to quality and reliability means that all components used in our repairs are sourced directly from the manufacturers, ensuring the authenticity and compatibility of each part. You can trust that your appliance will be restored to its optimal performance with the highest quality, genuine replacement parts available in the market.
  • I have the replacement parts to fix my appliance. Can you help me?
    At Utah Appliance Experts, we appreciate your proactive approach to appliance repair. However, for the utmost quality and assurance, we are unable to use external parts. All our work comes with a 12-month warranty, and we exclusively utilize OEM (genuine manufacturers parts) sourced from our trusted partner suppliers. This ensures the highest standard of performance and durability. Unfortunately, we cannot guarantee the reliability of parts purchased elsewhere. Our commitment is to deliver top-notch service with the best quality components. Contact us today for a comprehensive and warranty-backed appliance repair experience.
  • I know what part I need for the repairs. Can I buy it from you?
    We appreciate your proactive approach to appliance repairs. However, we do not offer parts for individual resale. Our focus is on providing comprehensive repair services. If you have a specific part in mind, we recommend consulting with our skilled technicians during a diagnostic appointment. This allows us to ensure the compatibility and effectiveness of the part in addressing your appliance's unique needs.
  • Do you provide warranty?
    We stand behind our service and parts with a comprehensive warranty: 30-Day Diagnostics Warranty: Within the initial 30 days, you won't be charged for diagnostic services for the same appliance, even if additional problems arise. Additional diagnoses during this period are provided free of charge. 12-Month Parts Warranty: We provide a 12-month warranty for the parts installed by us, ensuring their satisfactory performance under normal usage conditions. No Warranty on Non-Replaced Parts: Parts not replaced by Utah Appliance Experts Inc. are not covered by our warranty. Any additional repairs involving components other than those installed will incur separate charges. Technician-Exclusive Service: This warranty will be void if the appliance is serviced by anyone other than our technicians. Exclusion for Spoiled or Damaged Items: Please note that the warranty doesn’t cover any spoiled or damaged food, clothing, or other items before, during, or after our appliance servicing, aiming to prevent inconvenience due to downtime.
  • Are your technicians certified and insured? Are they background-checked?
    Our technicians undergo rigorous training and hold essential certifications in appliance repair. Your peace of mind is our priority, which is why our technicians are not only fully insured but also undergo thorough background checks. When you choose us, you not only benefit from certified expertise but also a secure and reliable repair experience.
  • How long have you been in business?
    We've been proudly serving your community forover 5 fantastic years!

Please click on the category below or use the search button to find the answers to most common questions.

Diagnostic fee
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