Privacy Policy
Effective Date: March, 2020
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Thank you for visiting Utah Appliance Experts Inc. (“Utah Appliance Experts,” “we,” “us,” or “our”). We value your trust and are committed to protecting your personal information.
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Scope of This Policy
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This Privacy Policy applies to information we collect through our website, phone communications, SMS, and in the course of providing our services. It does not apply to information you may provide on third-party websites or platforms we do not control. By using our site or services, you consent to the collection and use of your information as described in this Policy.
Information We Collect
We may collect the following types of information when you interact with us:
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Personal Information you provide directly (such as your name, address, phone number, email, and appliance service details).
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Information from your browser or device, such as IP address, operating system, and browsing activity.
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Cookies and similar technologies that help us improve our site, personalize your experience, and support our marketing efforts.
How We Use Your Information
We use your information to:
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Schedule and provide appliance repair services.
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Communicate with you regarding appointments, service requests, and billing.
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Send appointment confirmations, service reminders, and limited promotional offers (if you’ve opted in).
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Improve our website, customer service, and marketing.
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Comply with applicable laws and regulations.
Storage of Customer Information
All customer information, including contact details and service history, is securely stored in Workiz, a third-party service management platform we use for scheduling and invoicing. For details on how Workiz handles and protects data, please review their Privacy Policy here: https://www.workiz.com/privacy-policy/.
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SMS/Text Messaging Policy
By providing your phone number, you consent to receive SMS messages from Utah Appliance Experts Inc for:
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Appointment confirmations and reminders.
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Service updates and technician arrival notifications.
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Occasional promotional messages or special offers.
Your Choices:
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You may opt out of promotional SMS at any time by replying STOP.
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Standard message and data rates may apply, depending on your carrier.
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Service-related texts (such as appointment confirmations or updates) may still be sent even if you opt out of promotional messages.
We do not share your SMS opt-in data or consent with third parties for their own marketing purposes.
Customer Service Agreement
In addition to this Privacy Policy, your use of our services is also governed by our Customer Service Agreement, which includes details on warranties, service terms, and liability limitations.
Link to the agreement - https://www.utahappliancexperts.com/agreement
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Sharing of Information
We do not sell your personal information. We may share your information only in the following situations:
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With trusted third-party service providers (such as Workiz) who help us operate our business.
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When required by law or to protect our rights, property, or the safety of our customers.
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In connection with a business transfer, such as a merger or sale of assets.
How We Protect Your Information
We take reasonable measures to safeguard the information we collect. While no system can guarantee 100% security, we work to protect your information against unauthorized access, use, or disclosure.
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Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Your Choices
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You may disable cookies in your browser settings, though some site features may not function properly.
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You may contact us to review, update, or request deletion of your personal information, subject to applicable laws.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Utah Appliance Experts Inc
Sandy, Utah
📧 info@utahappliancexperts.com
📞 385-888-7776